Frequently Asked Questions

 

🔍 Meanwhile, where does it come from?

Meanwhile means [ during this time ] in English because [ during this time ] where big industries are destroying our planet and our health a little more, committed creators, entrepreneurs and designers are imagining alternative solutions that are more responsible and concerned about the world around them. .

✅ Why choose Meanwhile Boutique?

Shopping at Meanwhile boutique is choosing to consume in an eco-responsible way . It means choosing quality products that do not harm your health or the environment, original and stylish products that support more than 100 designers from their profession.

The advantages of Meanwhile Boutiques :

• my purchases are eco-responsible
• I support creative artisans and craftsmanship
• I choose an ethical and transparent consumption
• my items are as durable as possible
• the after-sales service is very responsive
• returns are easy
• the community is caring

📜 How Meanwhile Boutique selects brands?

The Meanwhile Boutique team works daily to introduce you to new eco-responsible brands with style, quality and values.

When we discover a committed brand that meets our ethical charter, we do our best to deepen and verify the information that the brand gives us . This allows you to have all the key information about the products you want to buy.

Consult our charter to find out more about the selection criteria. ♻️

🏡 Where to find Meanwhile Boutique in physics?

We don't have a physical point of sale yet , but we are very active inpop-up events . A great opportunity to meet and discuss...

Subscribe to our newsletter here to get the information in preview and follow us on social networks: @meanwhile.boutique to be kept informed of all our news.

The advantage of the internet is that Meanwhile Boutique is available 24 hours a day, 7 days a week 😎

 

📂 Why create a customer account?

You are not required to create an account to place an order on the site. On the other hand, we strongly advise you to do so in order to have information on your delivery, the history of your orders or your purchase vouchers.

You will be able to save, in a secure way, your means of payment, your delivery address, your basket and other information related to your order.

If you decide to place a new order, you will no longer have to enter your information, it will be automatically saved .

📎How to create a customer account?

Nothing's easier ! When you arrive on our home page, you just have to click on CONNECT / LOGIN at the top right, then click on "CREATE AN ACCOUNT" . All you have to do is enter your information and your account will be created. If you still have questions, please write to us at hello@meanwhile.boutique.

🔒 Forgot my password?

If you have forgotten your password, we cannot change it. You are the only person who can do this by following the following steps: on the home page click on “LOG IN” at the top right then click on “FORGOT PASSWORD? » .

Finally, enter your email address to receive the password reset link to create a new one.

 

👛What payment methods are available?

You can pay for your purchases on the https://meanwhile.boutique website using the payment module, Paypal or Viva Wallet, by bank card : Carte Bleue, Visa, Eurocard/Mastercard and American Express.

Viva Wallet (support@vivawallet.com ) is a globally recognized payment solution. Neither Meanwhile Boutique nor the creators of Meanwhile Boutique have access to your bank details during payment: all transactions are secured by the SSL protocol.

In case of refusal of payment by Paypal or Viva Wallet or by the user's bank, the order will not be validated.

🏷️How to use a voucher or promo code?

It is during payment that you will be asked for the promo code or voucher code. You simply have to type it in and validate for the magic to work on the amount of your order. If the magic doesn't work, you can write to us at hello@meanwhile.boutique.

❌Why is my card declined?

For security reasons, Stripe, the payment module we use, makes a risk assessment for each payment. If he considers it to be a fraudulent payment or if your account is not sufficiently funded, he refuses it. If your card is refused, contact us on hello@meanwhile.boutique or send us a message on social networks: we will find a solution 😉

📃 Can I have an invoice?

Of course ! You can make the request in the comments during your payment or by email to hello@meanwhile.boutique giving us the order number.

 

📤 How does delivery work?

Delivery is guaranteed in France and abroad.

Deliveries are made by the creators directly or by Meanwhile Boutique. They are prepared with care, in an eco-responsible approach. It is therefore possible that you receive your packages in recycled packaging!

Depending on the content of your order, it is also possible that you will receive your items in different packages, if they come from different designers for example.

We do not deliver to a relay point and all orders delivered by post have a tracking number that you receive.

📅 What is the delivery time?

Delivery times may vary depending on brands and items. Delivery is 7 working days (sometimes much less) excluding indications of a design deadline. As soon as your order is validated, you will receive a tracking number at the time of shipment which indicates the shipping time of your order.

F or any order of made-to-measure or personalized items, available in the " production to order " collection, the manufacturing lead times are a maximum of 30 days . All of this is done so that the designer has time to design your product. 🌻

💰 How much is the delivery?

Delivery costs vary depending on the weight, price of the item and the place of origin of the product.

Shipping is free depending on the creators, their countries of origin and your shipping address.

• For metropolitan France:

Delivery costs are between €2.80 and €7.30

• For the DOM TOM,

Guadeloupe, Reunion, Mayotte, Martinique, Saint-Barthélemy, Saint-Martin and surroundings: 
Delivery costs are between 9.90€ at 14,90€

New Caledonia, Wallis and Futuna and surroundings: 
Delivery costs are between 12.40€ to 17.60€

• For Europe:

Delivery costs are between €12.90 and €16.50

• For international:

Delivery costs are between 19.50 to 31.50€

🌍Can I have it delivered anywhere in the world?

As long as your address is correct, of course. 😃
Some countries require specific taxes to be paid to receive certain types of items. If you do not know the conditions of your country, write to us.

📭 What if I still haven't received my order?

If you have not received an email to confirm the shipment of your order, this means that your order has been taken into account but that it has not yet been sent: it is still "pending" .

Don't panic in this case, we are doing everything to send it to you as soon as possible!

If you have received a shipping confirmation email , then depending on the shipping date, your order may still be on the way. An order is considered lost (in metropolitan France), from 10 days after dispatch. If so, write to us at hello@meanwhile.boutique stating that your order has been lost.

For countries in the European Union , an order is considered lost 15 days after dispatch . For countries outside the European Union , this period is 22 days.

📥 How do I know if my order has been taken into account?

At the validation stage of your order, an automatic confirmation email is sent to the email address you used to create your customer account.

In case of doubt, all your orders are archived on your customer area, tab " My orders".

📍How do I track my order?

You can follow the progress of your orders on your customer area, tab ' My orders' or send us an email at hello@meanwhile.boutique.

 

📝What are the exchange and refund conditions?

We reimburse in Meanwhile Boutique vouchers except in exceptional cases.

You can contact us at any time for an exchange or a refund. We will review the situation with you to find the best solution. Do not hesitate to write to us at hello@meanwhile.boutique .

🔙 Can I get a refund?

Yes if the item is faulty or has a defect you can send it back to us for a refund. The request must be made within 14 days of receipt of your order and the items must be unused, labeled, in their packaging and in their original condition (no returns will be accepted if the item has been worn, damaged, stained or washed). Also, all personalized items and custom-made products cannot be exchanged.

Return costs are offered for France , except for payments made with Paypal. Return costs are your responsibility if you do not live in France.

If an article does not suit you and it is a question of making an exchange, the answer below:

↪️Can I make a trade?

If you wish to exchange an item for a different variant, we invite you to write to us at hello@meanwhile.boutique and make your request to exchange sizes, colors, styles or fragrances of the same item.

In this case, the return costs are at your expense and the return of the item at our expense.

If it is not the same item, you can return the item to us and have a voucher to reuse for your new order.

↩️How to make a return?

Nothing's easier !

You can write to us at hello@meanwhile.boutique detailing your order, date of purchase and reason for return.

If you have a Meanwhile Boutique account and purchased your item from https://meanwhile.boutique , you can:

• Find your order in your account
• Click "Return Items" at the top right
• Then select the items to return and directly download your prepaid voucher
• All you have to do is stick it on your package and drop it off at your post office!

Upon receipt of your return, you will be notified either of the sending of the new article of the exchange or of your refund, in a purchase voucher or in transfer to the means of payment used during your order.

📅 What is the repayment period?

Upon receipt of your return, it will take 5 days for your refund in voucher. For cases of refund by bank transfer for defective items, it takes a maximum of 20 days to receive it. This will be made to the payment method used when placing your order.

 

✍️How to become a Meanwhile Boutique editor?

Meanwhile Boutique invites everyone to be contributors to the newspaper, to write about ecological transition themes. If you are interested, join the editorial team of Meanwhile and write to redaction@meanwhile.boutique.

🙌 Are you a designer and would you like to be part of the Meanwhile Boutique collective?

Feel free to email us at hello@meanwhile.boutique or fill out this form . We will come back to you as soon as possible to follow the process of joining the Meanwhile collective, if of course you share the same values ​​as us.

🙏Want to become a Meanwhile Boutique Ambassador?

Feel free to email us at partnerships@meanwhile.boutique

👋 Recruitment

Meanwhile Boutique loves discovering new talents, if you are motivated to join the team send us a committed e-letter to hello@meanwhile.boutique

❓ How to do?

To know :
- The ethi'Kdo gift card is valid on all products in the store and all sales channels.
- The gift card does not include delivery costs.
- It is limited to one use per customer (1 customer = 1 card).

To transform it from ethi'Kdo it's here .

To use it, you've come to the right place and it's very simple! You just have to make your basket on Meanwhile Boutique, and during the validation you will have the possibility to enter your promo code in " Gift Card or Promo Code " and to press on apply so that the reduction is done automatically. 😄